Privacy Policy
Last Updated: November 1, 2025
True Transportation Services LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation and related services, including through our website, mobile applications, or direct communications with us (collectively, the "Services").
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information that identifies or can be used to identify you, such as:
Full name
Phone number
Email address
Home or business address
Payment information (processed securely through third-party providers)
Driver’s license, vehicle registration, or insurance information (for drivers or contractors)
B. Non-Personal Information
Information that does not directly identify you, including:
Browser type and device information
IP address and location data
Usage data, such as pages visited and interactions with our website or app
C. Location Data
If you use location-based services (such as rides or deliveries), we may collect precise GPS data to provide accurate pickup and drop-off services.
2. How We Use Your Information
We use the collected information to:
Provide and manage transportation and related services
Communicate with you regarding your trips, bookings, or inquiries
Process payments and prevent fraudulent activity
Improve our website, app, and overall customer experience
Comply with legal and regulatory requirements
Send marketing or promotional communications (with your consent)
3. How We Share Your Information
We may share information with:
Drivers or contractors to fulfill service requests
Payment processors for secure transactions
Service providers assisting with IT, marketing, or analytics
Law enforcement or regulators when required by law
Business partners or affiliates, with your consent
Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
4. Messaging Terms & Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from True Transportation Services LLC, from 716-222-1955 regarding customer care. You will receive account alerts and trip confirmation messages. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 716-222-1955 or info@ridewithtrue.com. Mobile opt-in information is never shared with third parties.
5. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection.
Data Sharing Restrictions
We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.
We do not transfer or share your personal information with any external organizations under any circumstances, even with your consent.
We have strict internal controls and access restrictions to prevent unauthorized sharing of user data.
Contact Information
If you have any questions or concerns about this Privacy Policy or your data, please contact us at (716) 222-1955 or info@ridewithtrue.com.
Opt-Out Instructions for SMS Communications
To opt out of future SMS communications, reply STOP or UNSUBSCRIBE to any message you receive from us.
Types of SMS Messages:
Answering customer questions
Conversational messaging
Customer Care
Verifying trip information
You will receive trip confirmation messages
Message Frequency: Messages will only be sent to verify trip information.
By registering, you agree to receive transactional and service-related SMS messages from us. Message frequency varies based on your use of our services. Message and data rates may apply.
If you need help or assistance, text HELP.
Use of Personal Information by Service Providers
We may share information with service providers only for operational purposes and never for marketing purposes. We do not share your personal or mobile information with business partners or affiliates for marketing purposes, even with your consent.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access and request a copy of your data
Request correction or deletion of your data
Withdraw consent to data processing
Opt out of marketing communications
To exercise these rights, contact us at 716-222-1955 or 716-419-5900.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking tools to improve your experience, analyze traffic, and personalize content. You can adjust cookie preferences through your browser settings.
9. Third-Party Links
Our Services may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.
10. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect their personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@ridewithtrue.com or (716) 222-1955.
True Transportation Services LLC
20 White Dr
Frewsburg, NY 14738
info@ridewithtrue.com
Phone: (716) 222-1955